SMS Terms & Privacy Policy

Effective Date: July 20, 2026

Privacy Policy for Sound Performance Restoration

At Sound Performance Restoration (“Company,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or communicate with us.

Information We Collect

We may collect information including:

• Name
• Email address
• Phone number
• Property address
• Insurance information (when applicable)
• Information submitted through forms

Website usage information through cookies and analytics

How We Use Your Information

We use your information to:

• Respond to inquiries
• Schedule inspections and appointments
• Provide estimates
• Send appointment reminders
• Send service updates
• Communicate regarding projects
• Provide customer support
• Send promotional offers only when you have opted in Improve our website and services

SMS Communications:

If you provide your mobile phone number and choose to opt in, you may receive SMS messages regarding:

• Appointment confirmations
• Appointment reminders
• Estimate updates
• Project status
• Customer support
• Promotional offers (only if separately opted in)
• Message frequency varies.
• Message and data rates may apply.
• You may opt out at any time by replying STOP.
• Reply HELP for assistance.

Sharing Your Information

We may share information with trusted vendors who assist us in operating our business, including:

• CRM providers
• Scheduling software
• SMS messaging providers
• Payment processors
• Website service providers

These vendors are contractually required to protect your information.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing purposes.

Data Security:

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

Data Retention:

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Cookies:

Our website may use cookies and analytics tools to improve website performance and user experience.

Your Rights

You may request to:

• Access your information
• Correct inaccurate information
• Request deletion where permitted by law
• Withdraw SMS consent at any time

Contact Us

If you have questions regarding this Privacy Policy, contact us:

Sound Performance Restoration

Phone: (253) 793-4663 ext.111

Email: gannon@sprwa.com

Business Address: 11409 Gravelly Lake Drive South West Lakewood, WA 98499