Sound Performance Restoration is Serving all of Western Washington.

Privacy Policy

Effective Date: July 21, 2026

Sound Performance Restoration, LLC (“SPR,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, contact forms, communications, inspections, estimates, and services.

1. Information We Collect

We may collect the following information:
• Name, address, email address, and telephone number
• Property and project information
• Appointment, inspection, estimate, contract, and payment information
• Photographs, videos, measurements, and inspection results
• Communications with our employees and representatives
• Website activity, device information, IP address, and cookie data
• Marketing preferences and communication consent records
• Other information you voluntarily provide

Please do not submit sensitive financial information through an unsecured website form.

2. How We Use Your Information

We may use your information to:

• Respond to questions and service requests

• Schedule and confirm inspections or appointments

• Prepare estimates, proposals, and contracts

• Perform, manage, and complete your project

• Process payments and coordinate approved financing

• Provide project updates, customer service, and warranty support

• Improve our website, services, training, and customer experience

• Maintain business, safety, legal, and accounting records

• Prevent fraud and protect our customers, employees, and business

• Send advertising, promotions, special offers, newsletters, review requests, and other marketing communications when permitted by law

3. Sharing Information With Our Team

We may share customer and project information within the Sound Performance Restoration team when reasonably necessary to serve you and operate our business. This may include our owners, employees, sales representatives, estimators, project managers, office personnel, accounting personnel, installers, subcontractors, and other authorized representatives.

For example, information submitted through our website may be provided to the appropriate team member so that we can contact you, inspect your property, prepare an estimate, schedule work, complete your project, collect payment, or register applicable warranties.

Team members are expected to use customer information only for legitimate business purposes and to protect it appropriately.

4. Service Providers and Business Partners

We may disclose information to trusted third parties that assist us with:

• Website hosting and analytics

• Customer relationship management

• Telephone, email, and text-message services

• Scheduling and project management

• Payment processing and financing

• Marketing and advertising

• Material ordering, installation, and warranty registration

• Accounting, insurance, legal, and compliance services

These providers may access information only as reasonably necessary to perform services for SPR. We may also disclose information when required by law, to protect our legal rights, or as part of a merger, sale, restructuring, or transfer of the business.

SPR does not sell customers’ personal information for money. We do not provide mobile telephone numbers or text-message consent information to unrelated third parties for their independent marketing purposes.

5. Marketing Communications

If you provide your contact information or request information about our services, we may contact you regarding your inquiry, appointment, estimate, project, related services, promotions, or special offers, as permitted by law. You may unsubscribe from marketing emails by using the unsubscribe link in the message or by contacting us directly. We may continue sending necessary non-marketing communications concerning an active appointment, contract, project, payment, warranty, safety issue, or legal obligation.

6. Telephone Calls and Text Messages

See Bellow

7. Cookies and Website Analytics

Our website may use cookies, pixels, analytics services, and similar technologies to operate the website, remember preferences, understand website activity, measure advertising results, and improve our marketing. You may adjust your browser settings to limit or block cookies. Some website features may not function correctly if cookies are disabled.

8. Information Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We retain information for as long as reasonably necessary to provide services, maintain business and warranty records, meet legal obligations, resolve disputes, and enforce our agreements.

9. Your Privacy Choices

You may contact us to:

• Update or correct your contact information

• Request access to information we maintain about you

• Request deletion of information, subject to legal and business recordkeeping requirements

• Opt out of marketing emails, calls, or text messages

• Ask questions about how your information is collected, used, or disclosed

We will review and respond to verified requests as required by applicable law.

10. Children’s Privacy

Our website and services are intended for property owners and adults seeking construction or exterior restoration services. We do not knowingly collect personal information from children under 13.

11. Third-Party Websites

Our website may contain links to financing providers, manufacturers, social-media platforms, review sites, or other third-party websites. Their privacy practices are governed by their own policies, and SPR is not responsible for their content or privacy practices.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Continued use of our website after an update constitutes acknowledgment of the revised policy.

13. Contact Us

For privacy questions or requests, contact:

Sound Performance Restoration

Phone: (253) 793-4663 ext.111

Email: gannon@sprwa.com

Business Address: 11409 Gravelly Lake Drive South West Lakewood, WA 98499