Sound Performance Restoration is Serving all of Western Washington.

Privacy Policy

SMS Communication, Consent, and Mobile Opt-In Policy

By providing your mobile phone number and opting in to receive SMS communications, you expressly consent to receive recurring text messages from Sound Performance Restoration, which may be sent using an automatic telephone dialing system (ATDS) or other automated technology where applicable.

These messages may include, but are not limited to:

  • Marketing and promotional communications
  • Appointment confirmations and reminders
  • Direct customer communications, including responses to inquiries (Q&A)

Opt-In Methods & Consent Requirements

Customers may opt in to receive SMS messages by:

  • Texting “Y” or “Yes” to the designated number
  • Submitting an opt-in form through our website or other intake channels where clear consent language is presented

By opting in, you confirm that:

  • You are the authorized user of the mobile number provided
  • You are at least 18 years of age (or have parental/guardian consent)
  • You agree to receive SMS messages in accordance with this policy

Consent to receive SMS messages is not a condition of purchase.

Message Frequency

Message frequency will vary based on customer interaction but will not exceed two (2) messages per month, unless there is an active, ongoing conversation initiated by the customer.

Message and Data Rates

Standard message and data rates may apply to all SMS messages sent or received, as determined by your mobile carrier. Sound Performance Restoration is not responsible for any fees charged by your carrier.

Privacy and Data Use

We respect your privacy. Mobile opt-in data, consent records, and phone numbers collected for SMS purposes will not be shared, sold, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes.

Your information will be used solely for the purposes described in this policy and in accordance with our broader Privacy Policy.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying “STOP” to any message. Upon receipt of your opt-out request, we will promptly remove you from our SMS marketing list, except where further communication is required for transactional or legal purposes.

Help & Support

For assistance, you may reply “HELP” to any message or contact us directly at 253-793-4663 ext. 0.

Record-Keeping & Compliance

We maintain records of consent, opt-in, and opt-out requests in accordance with applicable laws and regulations, including the Telephone Consumer Protection Act and CAN-SPAM Act where applicable.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.